Refund This Game: How to Climb Within Steam’s Two-Hour Refund Window

Do not spend the full two hours trying to reach the summit if preserving refund eligibility is your priority. Steam’s standard conditions require less than two hours of recorded playtime and a request within 14 days of purchase. You can request a refund without completing the climb; the summit achievement is a separate goal.

Learn controlled pole launches before chasing height

Cactile Games and dofhouse’s first-person PC platformer gives you one vertical course to climb. Your pole serves as both an anchor and a launcher: stick it into a nearby wall or object, bend it, and use that bend to propel yourself upward. A poorly judged launch can send you falling far enough to erase substantial progress.

Use the opening section to learn the pole’s reach, how bending changes the launch, and how camera movement affects your aim. Choose a landing surface before committing. Broad platforms give you more room to recover from imperfect placement than narrow ledges, making them the better target while you are still learning the physics.

Once you land, establish your position and identify the next anchor point before launching again. If a jump fails, change the starting position or angle rather than immediately repeating it with more force. The useful measure is how much height you can keep: an aggressive launch loses its advantage when the resulting fall forces you to repeat the section below.

Move the checkpoint as you make progress

You have one checkpoint that can be placed anywhere on the course and repositioned at any time. Put it on stable ground beyond a section that would be costly to repeat, then move it forward as you secure more height. Leaving it near the bottom sacrifices its value once the difficult climbing is above you.

Prioritize protecting a hard-earned landing over placing the checkpoint at the highest position you can reach. A dependable place to resume gives you a better base for learning the next launch.

Budget the attempt around Steam’s total playtime

The two-hour timer at the top of the screen keeps the challenge visible, but Steam’s recorded playtime governs refund eligibility. Earlier attempts and time spent leaving the game running reduce your remaining allowance. Steam’s policy also counts online, offline, and shared-library playtime.

• Opening 15 minutes: Learn anchoring, bending, and aiming near the start, where failed experiments cost less progress. Treat this as a learning budget rather than a deadline to reach a particular height.
• Middle of the attempt: Build upward from reliable landings and keep the checkpoint useful. Avoid turning every unfamiliar gap into a maximum-force experiment.
• Final 20-30 minutes: Check Steam’s total playtime and decide whether to continue. If you remain far from the summit and want to preserve the refund option, stop rather than relying on a last-second finish.

Quit fully when taking a break or dealing with a technical problem. Leaving the game open while looking for help consumes the same playtime allowance you need for the climb. Once the game is closed, the gameplay clock is no longer running while you complete the refund request; the 14-day purchase deadline still applies.

Decide whether the climb is worth keeping

The standard US price is $4.99; check the current regional price before purchasing. Buy directly through Steam if its refund process is central to your decision. A purchase from another retailer is subject to that retailer’s refund arrangements.

The reason to keep the game is the pole-based climbing itself, with an online leaderboard providing completion times to chase afterward. If repeated attempts and long falls do not appeal to you, the refund premise does not remove those parts of the experience.

Request the refund manually after closing the game

Open Steam Support, find Refund This Game in your purchase history, select the relevant problem, and request a refund. Choose Steam Wallet credit or the original payment method where those options are available.

Reaching the summit does not automatically return your payment or override Steam’s conditions. Requests outside the standard purchase-age and playtime limits may be rejected.